Job Summary:

The Senior Director of Operations is responsible for leading and optimizing the Production, Service, and Manufacturing Engineering (sustaining) departments to ensure operational excellence, scalability, and consistent delivery of high-quality products and services. This role provides strategic and hands-on leadership across end-to-end operations, aligning people, processes, and performance with overall business objectives.

Duties/Responsibilities:

• Develop and execute operational strategies that support company growth, efficiency, and profitability
• Oversees the manufacturing engineering organization, including new-product introduction (NPI) and sustaining teams.
• Leads organization responsible for development of manufacturing and assembly bill-of-process for NPI products and ongoing efficiencies for sustaining products, ensuring optimized and standardized work instructions and operating procedures.
• Leads organization in ensuring safe, ergonomic, and efficient processes developed and implemented while maintaining production, quality, and reliability metrics.
• Leads manufacturing engineering organization in advanced technology development and implementation of novel and enhanced manufacturing and assembly processes to drive ongoing efficiency and quality standard improvements.
• Leads manufacturing engineering organization in design-for-manufacturing and design- for-assembly (DFx) optimization, partnering with product engineering organization on design changes and efficiencies. Oversees manufacturing engineering in tooling and fixture design for mass production, ensuring key production metrics achieved including mean-time-to-repair (MTTR) and mean-time-between-failures(MTBF).
• Oversees the manufacture and assembly of components, sub-assemblies and products, ensuring production, performance, and quality standards are consistently met. Oversees the maintenance operating system, ensuring preventative and predictive maintenance actions and standards are met to achieve above standards. Responsible for both internal factory operations, as well as contract-manufacturing standards and adherence to process. Ensures standardized repair processes are followed and oversees the repair line.
• Oversees manufacturing execution system (MES) for maintaining shop-floor control and ensuring adherence to regulatory compliance requirements and quality control operating system.
• Oversees operations test engineering organization, responsible for production test installation, bring-up, gauge repeatability and reproducibility (R&R), setting mass production test specification range with product engineering, and ensures test cycle times and test fixtures fit mass production line layout and line speed.
• Oversees the refurbishment department, responsible for refurbishing returned customer products ensuring renewed performance and quality standards are consistently met. Oversees the facilities organization, ensuring company buildings and sites are safe and compliant to local codes.
• Leads product cost reductions to achieve cost targets related to non-materials constituents, including labor, consumables, scrap, rework and production capital equipment.
• Reviews production reports to ensure safety, quality, financial, and delivery goals and standards are met.
• Assists chief operations officer with long-range operating goals, expansion efforts, and implementation of new and advanced technology.
• Identifies and shares training opportunities for staff to build and improve skills.
• Organizes departmental management structure and teams for optimal, efficient operations.
• Works with the chief financial officer and finance department to develop the operating budget.
• Delivers progress and production reports to executive team members as requested.
• Supervises equipment purchase, maintenance, and layout.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Minimum 15 years of related experience and bachelor’s degree in engineering.
• Excellent verbal and written communication skills.
• Excellent organizational and managerial skills.
• Thorough understanding of the policies and practices used in the manufacturing division.
• Ability to set long-term goals and communicate them to others.
• Ability to motivate and organize multiple efforts to accomplish goals.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job as this is subject to change at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give such instructions or assignments.

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.While performing the duties of this job, the employee routinely is required to sit; talk and hear; use hands to touch, feel, handle, push/pull and move objects; see details of objects that are less than a few feet away; see differences between colors, shades, and brightness. The employee is occasionally required to stand, walk and move around the office; stoop, kneel, crouch, twist, crawl, reach, and stretch; and see details of objects that are more than a few feet away.