hero

Industrial Innovation Fund

Find jobs at our portfolio companies

Technical Support Specialist

Agility Robotics

Agility Robotics

IT, Customer Service
Pittsburgh, PA, USA
Posted on Thursday, March 14, 2024

Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency -- robots specifically designed to work alongside people, in spaces built for people. Every day, we break through engineering challenges and invent new solutions and capabilities that will one day make robots commonplace and approachable. This work is our passion and our responsibility: our mission is to make businesses more productive and people’s lives more fulfilling.

We are seeking a dedicated and proactive Customer Support Specialist to join our team in Pittsburgh. The ideal candidate will have a strong aptitude for customer interaction, excellent problem-solving skills, and a commitment to ensuring customer satisfaction.

Key Responsibilities:

  • Respond, resolve and support external or internal customer issues. Investigates, analyzes, and solves customer technical or operational issues. Requires knowledge of Agility’s products and services.
  • Provide outstanding customer support via phone, email, and other communication channels.
  • Assist customers with troubleshooting technical issues related to our robotics products and services.
  • Work closely with our engineering and technical teams to resolve complex customer inquiries in a timely manner.
  • Document and track customer interactions and issue resolutions using our ticketing system.
  • Collaborate with cross-functional teams to identify recurring issues and implement long-term solutions.
  • Follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome.
  • Proactively identify opportunities to improve our products and services based on customer feedback.

Qualifications:

  • Bachelor's degree or equivalent experience preferred.
  • Strong interpersonal and communication skills, with the ability to effectively interact with customers of all technical backgrounds.
  • Excellent problem-solving abilities and a proactive approach to issue resolution.
  • Exceptional attention to detail and organizational skills.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Previous experience in customer support or a related field is a plus, but not required.
  • Passion for robotics and technology is highly desirable.

Benefits

  • Competitive Compensation Package
  • 100% Company Paid Disability, Life, Health, Dental & Vision Insurance (for AR employees)
  • Employer Matched Retirement Plan
  • Five Weeks of Paid Time Off Annually
  • Paid Parental Leave
  • Employee Referral Bonus Program
  • Relocation Assistance (for certain roles)
  • Stock Options (for certain roles)
  • A culture that encourages flexible work schedules
  • A culture that embraces individuality and authenticity

Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.

Apply Now: https://grnh.se/b444bbd04us